We provide free 2–5 day shipping anywhere in the United States and a flat $10 shipping fee to all other countries. International delivery typically arrives within 7–14 days, depending on the destination and local customs processing.

Yes. Every Family Frame is backed by a 2-year warranty that covers any manufacturing defects in materials or workmanship. If your frame ever develops a qualifying defect during that period, we’ll repair or replace it at no cost to you, including all shipping.

Yes. Family Frame automatically rotates photos to match the frame’s position. The frame can be turned horizontal or vertical, whether it's using our built in stand or mounted on a wall. You can choose the Fill Frame setting for a perfect fit or keep the original size with a softly blurred background that complements your image or video.

Yes. Our free app is required to upload photos and videos. Anyone you invite can download the app and use your frame's unique code to add pictures directly to your frame.

You can email us at support@familyframe.co or fill out our contact form at familyframe.co/pages/contact