Effective Date: 8/27/25

By placing an order for products or services from the Family Frame website (https://familyframe.co

) you accept and agree to be bound by these Terms and Conditions of Sale (“Terms”). If you do not agree, do not purchase products or services from this site.

1. Scope and Acceptance

These Terms govern the purchase and sale of Family Frame products and services through https://familyframe.co

(the “Site”). Family Frame (“Family Frame,” “we,” “our,” or “us”) may update these Terms at any time without prior notice. The latest version will always be posted on the Site. Your continued use of the Site after a posted change constitutes acceptance of the updated Terms.

2. Website and Platform

The Site is operated by Family Frame and hosted on Shopify Inc.’s e-commerce platform. Your access to and use of the Site is also subject to our Website Terms of Service and Privacy Policy, which are incorporated by reference.

Links on the Site may lead to third-party websites. We are not responsible for the content, accuracy, or security of any third-party sites or services.

3. Orders and Acceptance

Each order you place is an offer to purchase under these Terms. We may accept or reject any order in our sole discretion. After we receive your order, we will email you a confirmation. A binding sales contract forms only when you receive that confirmation.

You may cancel your order within 30 minutes of receiving the confirmation email using our self-cancellation tool. After that, our standard return and refund policy applies.

4. Prices, Price Changes, and Payment

All prices shown on the Site are in U.S. dollars and may change without notice. The price charged is the price in effect when your order is placed and will appear in your confirmation email.

Obvious pricing errors (for example, a $0.01 glitch) are not binding; we reserve the right to cancel any order affected by such errors.

Prices exclude taxes and shipping, which will be added at checkout. Payment must be received before shipment. We accept major credit cards and other methods listed at checkout.

5. Shipping, Delivery, and Risk of Loss

Family Frame arranges shipment of products to you. Shipping and delivery dates are estimates and cannot be guaranteed.

We primarily ship within the United States but fulfill international orders. Customers are responsible for customs duties and import taxes.

We are not liable for delays or losses caused by customs inspections, local import rules, or other factors beyond our control.

Title and risk of loss pass to you upon delivery to the address provided.

Consumers outside the United States may have additional rights under their local laws, and those rights are not affected by these Terms.

6. Product Information and Availability

We strive to display our products accurately, but cannot guarantee perfect color or detail on every screen. All products are subject to availability and we may limit quantities or discontinue items at any time.

7. Returns and Refunds

Family Frame accepts returns within 120 days of delivery for a full refund to the original form of payment.

Products must be returned in their original condition and packaging, and Family Frame will pay for return shipping when you use our authorized return label.

Instructions for initiating a return are available on the Site or by contacting support@familyframe.co

8. Two-Year Limited Warranty

Family Frame provides a two-year (2) limited warranty covering manufacturing defects only.

This warranty does not cover damage from accidents, misuse, neglect, normal wear and tear, or unauthorized modifications.

Remedies under this warranty are limited to, at our discretion:

• Replacement with an equivalent product, or

• Refund of the purchase price.

Family Frame pays for return shipping on warranty claims when you use our authorized return label.

We may require proof of purchase and may request that you return or responsibly dispose of the defective product.

For warranty assistance, contact support@familyframe.co

9. Limitation of Liability

To the fullest extent permitted by law, Family Frame’s total liability for any claim related to your purchase will not exceed the amount you paid for the product, except where prohibited by applicable law (for example, claims involving personal injury or property damage).

We are not liable for any indirect, incidental, or consequential damages.

10. Goods Not for Resale or Export

Products purchased from Family Frame are for personal or household use only and not for resale or export. You agree to comply with all applicable export and import laws and regulations.

11. Intellectual Property

All intellectual property rights in the products, the Site, and related materials remain the sole property of Family Frame or its licensors. No right, title, or interest is transferred to you except as expressly set forth in these Terms.

12. Privacy and Data

Your privacy is important to us. Our Privacy Policy (https://familyframe.co/privacy

) explains how we collect, use, and protect your personal information, including family photos and images submitted through our app.

It also describes your rights to request deletion of personal data and images and to control how long your data is retained, consistent with U.S. and international privacy laws such as the CCPA and GDPR.

13. Force Majeure

Family Frame is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of government, labor disputes, or internet service disruptions.

14. Governing Law

These Terms and any disputes related to them are governed by the laws of the State of California, without regard to conflict-of-law rules.

15. Dispute Resolution and Binding Arbitration

You and Family Frame agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your purchase exclusively by binding arbitration in the State of California.

This means:

No jury trial and no class actions.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

The arbitrator’s decision is final and can be enforced in any court of competent jurisdiction.

If any part of this arbitration clause is found unenforceable, the remaining parts will remain in effect.

16. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

17. No Waiver

Our failure to enforce any right or provision of these Terms does not waive our right to enforce it later.

18. No Third-Party Beneficiaries

These Terms create no rights for any third party.

19. Notices

We may send legal notices to the email address you provide at checkout or post notices on the Site.

You may send legal notices to:

Family Frame

14701 W. 65th Way, Suite 5

Arvada, CO 80004

Email: support@familyframe.co

20. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

21. Entire Agreement

Your order confirmation, these Terms, the Website Terms of Service, our Privacy Policy, and our Limited Warranty constitute the full agreement between you and Family Frame regarding your purchase.

Effective Date: 8/27/25

Family Frame (“Family Frame,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit familyframe.co, purchase our products, or use our companion mobile app Uhale.

1. Contact Information

Family Frame

14701 W. 65th Way, Suite 5

Arvada, CO 80004

Email: support@familyframe.co

For privacy inquiries, including data access or deletion requests, please email us at the address above.

2. Scope & Acceptance

By using our website, Uhale app, or any Family Frame services (collectively, “Services”), you agree to this Privacy Policy and our [Terms of Service]. If you do not agree, please discontinue use of the Services.

The Services are not directed to children under 16. If you are under 16, do not use the Services or provide any information.

3. What We Do and Don’t Do With Your Data

What We Do

• Collect only the personal data needed to process orders, create Uhale accounts, and improve our Services
  
• Send order updates, product information, and optional marketing emails
  
• Use aggregated website analytics to improve functionality and marketing
  

What We Don’t Do

• We do not store or access your photos on any server. All photos sent to your Family Frame stay local to the Uhale app and your frame hardware.
  
• We do not sell personal data for monetary value.
  
• We do not use your photos for advertising.
  

4. Information We Collect

From Website Orders

• Name, email, shipping/billing address, and payment details
  
• Order history and related support communications
  

From the Uhale App

• Email and password to create an account
  
• Device information (e.g., model, operating system)
  
• Minimal login records for security and troubleshooting
  

Automatically

• Standard website analytics, including Google Analytics and Meta (Facebook) Pixel, which use cookies or similar technologies to understand traffic and measure advertising effectiveness.
  

5. How We Use Your Information

• Fulfill and ship your orders
  
• Provide and maintain the Uhale app and our Services
  
• Communicate about orders, warranty, and updates
  
• Send optional marketing emails (you can unsubscribe anytime)
  
• Analyze website traffic and measure ad performance
  

6. Sharing of Information

We share data only as needed to operate and improve our Services:

• Service Providers such as Shopify (e-commerce), shipping carriers, payment processors, and our trusted third-party developer operating certain Uhale app features
  
• Analytics and Advertising Partners (Google Analytics and Meta Pixel) for site performance and advertising metrics
  
• Legal or safety disclosures when required by law or to protect our rights
  

We never sell your personal data.

7. Your Rights

Family Frame complies with privacy laws including California’s CCPA/CPRA, and we apply these rights broadly for all U.S. customers:

• Access / Portability – Request a copy of your personal information
  
• Correction / Deletion – Ask us to fix or remove your data (subject to legal retention requirements)
  
• Opt Out of Targeted Advertising – Disable personalized ads (instructions below)
  

To exercise these rights, email support@familyframe.co. We may need to verify your identity to protect your data.

For EU/EEA or UK residents, we also follow GDPR standards, including the right to object, restrict processing, and data portability.

8. Cookies & Analytics

We use cookies, Google Analytics, and the Meta Pixel to:

• Remember preferences and enhance site functionality
  
• Measure traffic and ad performance
  

We do not use sensitive personal data for ad targeting. You can opt out of cross-app tracking in your mobile settings and manage cookies or interest-based ads through tools like:

https://youradchoices.com/control

9. Data Retention

We keep order and account data only as long as necessary for:

• Legal, tax, and accounting obligations
  
• Security and fraud prevention
  
  After that, we securely delete or anonymize your data.
  

10. Data Transfers & Security

Family Frame operates in the United States but ships worldwide. Personal data may be processed in the U.S. or other countries where our service providers are located.

We use encryption in transit (HTTPS/SSL) and restrict access to authorized personnel only to help safeguard your information. No system is perfectly secure, so any data transfer is at your own risk.

11. Third-Party Developer (Uhale App)

Certain features of the Uhale app are operated by a trusted third-party developer. While we partner closely with this developer, they remain independently responsible for their own services.

The developer is contractually required to maintain appropriate privacy and security measures consistent with this Policy.

Nothing in this policy limits any rights you may have under applicable privacy laws in your country of residence.

12. Marketing Emails

If you subscribe to marketing emails, we’ll send occasional promotions or updates.

• You can unsubscribe using the link in any email.
  
• We may still send essential service or order-related messages.
  

13. Dispute Resolution

Disputes will be resolved by binding arbitration under California law, as described in our Terms of Service.

14. Changes to this Policy

We may update this Privacy Policy occasionally. If we make material changes, we will post a prominent notice and update the effective date.

Family Frame

Questions? Email support@familyframe.co

Effective Date: 8/27/25

We stand behind the quality of every Family Frame. If something isn’t right, we’re here to help.

1. Eligibility

• 120-Day Window – You may request a return within 120 days of the original purchase date.
  
• Reason for Return – Returns are accepted only for manufacturing or defective issues, even if the defect resulted from an accidental break by the customer.
  
• Proof of Purchase – A valid order number or receipt is required.
  
• Original Packaging – The frame must be returned in its original box with all accessories and protective materials.
  

2. How to Request a Return

1. Email Us – Contact support@familyframe.co with:
   
   
   Your order number
   
   
   A brief description of the issue and photos if possible
   
   
   
2. Approval – We review each request and respond within 7 days with instructions and a prepaid shipping label if approved.
   
3. Ship Back – Carefully pack the frame in its original packaging and send it back using the provided label.
   

3. Refunds & Replacements

• Once we receive and inspect the return, we will either issue a full refund to the original payment method or send a replacement frame, based on your preference.
  
• We cover all return shipping costs for approved returns.
  

4. Important Notes

• Items returned without prior approval, without original packaging, or without proof of purchase may not qualify for a refund or replacement.
  
• This policy applies only to purchases made directly on familyframe.co.

Effective Date: 8/27/25

We aim to deliver every Family Frame quickly and safely, wherever your loved ones live.

1. Processing Time

• Order Confirmation – You’ll receive an email confirmation as soon as your order is placed.
  
• Processing & Packing – Orders are typically packed and leave our facility within 1–3 business days.
  
• If we experience a high volume of orders, processing may take slightly longer. We will notify you of any significant delays.
  

2. Shipping Methods & Delivery Times

• United States (Primary Market) – Standard shipping usually arrives within 3–7 business days after dispatch.
  
• International Orders – Delivery times vary by destination, typically 7–21 business days.
  
• All orders include tracking information so you can follow your shipment from our door to yours.
  

3. Shipping Costs

• Family Frame provides free standard shipping on all orders delivered within the United States.
  
  For orders shipped outside the United States, a flat shipping fee of $10 (USD) applies per order, regardless of destination. Any customs duties, taxes, or import fees charged by the destination country remain the responsibility of the recipient.
  
  

4. Customs, Duties & Taxes

• International customers are responsible for any customs duties, VAT, or import taxes required by their country.
  
• Customs inspections or local regulations may occasionally cause delivery delays beyond our control.
  

5. Damaged Packages

If your package arrives damaged, please:

1. Take clear photos of the outer box and the product.
   
2. Contact support@familyframe.co within 7 days of delivery so we can arrange a replacement or refund.
   

6. Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Effective Date: 8/27/25

Family Frame provides a two (2) year limited warranty (“Warranty”) on all new digital frames purchased directly from familyframe.co. This Warranty is our promise that each frame will be free from manufacturing defects in materials and workmanship for two years from the date of purchase.

What Is Covered

• Defects in materials or workmanship that prevent normal operation of the frame
  
• Electrical or structural failures caused by a manufacturing flaw
  

What Is Not Covered

• Accidental damage, misuse, neglect, improper installation, or modifications
  
• Normal wear and tear (including cosmetic scratches, fading, or dents)
  
• Damage caused by power surges, weather, or natural disasters
  
• Any loss or damage to photos or data
  

Warranty Service

If you believe your frame qualifies for service:

1. Contact us at support@familyframe.co with proof of purchase, a description of the defect, and photos or video if possible.
   
2. Our team will review the claim. If approved, we will repair or replace the defective product at no charge.
   
3. Family Frame will cover all shipping costs for approved warranty claims within the United States and international locations.
   

Exclusive Remedy

Repair or replacement of the defective product is your sole and exclusive remedy under this Warranty. We reserve the right to use new, refurbished, or functionally equivalent parts.

Limitations

This Warranty applies only to the original purchaser and only to products purchased directly from familyframe.co.

Except where prohibited by law, Family Frame’s liability is limited to the original purchase price of the product. Some jurisdictions do not allow limitations on implied warranties or on incidental or consequential damages, so these limits may not apply to you.

Family Frame is committed to ensuring that our website and digital services are accessible and user-friendly for everyone, including people with disabilities.

If you have difficulty viewing or navigating any content on our site, or if you notice a feature or functionality that you believe is not fully accessible, please email support@familyframe.co with “Accessibility” in the subject line and describe the issue or provide suggestions for improvement.

We take your feedback seriously and will review it as we continue to improve accessibility for all visitors. While we do not control third-party content or services, we strongly encourage our partners and vendors to provide accessible and user-friendly digital content.