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Multi-Address Shipping

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Ship to multiple addresses

Send frames to different locations in one order, completely free.

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Free Shipping On All US Orders | Preload Your Frame ➔ Free Shipping On All US Orders Preload Your Frame With Photos ➔

Preload Your Frame

Every Family Frame can be preloaded with your favorite memories before it ships. When the frame arrives, all your loved one has to do is plug it in and see your family's faces right away.

How It Works

1

Place your order

Choose your frame(s) and checkout as normal. Preloading images is easy, even when shipping to multiple addresses.

2

Check your email

Shortly after your order confirmation, you'll receive a separate email with a personalized upload link for each frame in your order.

3

Upload your photos

Select up to 500 photos from any device. You can upload photos across multiple sessions within your 3-day window.

4

We handle the rest

We load your photos onto the frame and ship it within 4 days of placing the order. When it arrives, it's ready to go.

Things to Know

You have 3 days.
Your upload window opens the moment your order is placed and closes 3 days later. We'll send you a reminder when you have one day left. After that, your frame will ship like normal.

It's completely optional.
If you don't upload photos, your frame ships normally and photos can be added later through the app. Preloading is just a way to make the unboxing experience even more special.

Your photos are private.
Photos are used only to preload your frame and are permanently deleted from our systems within 48 hours of shipping. We never share, sell, or use your photos for any other purpose.

Works with any phone.
We accept JPEG, PNG, WebP, and BMP files. If you're on a smartphone, your photos are automatically converted to accepted file types.

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Customer Stories - Series 1

October 13, 2025

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Business Info

Family Frame Digital Frames LLC

Business Address: 2108 N ST #14002 SACRAMENTO CA 95816

Shipping & Return Address: 5627 TELEGRAPH AVE #178 OAKLAND CA 94609

Email: support@familyframe.co

Phone: 510-616-7474

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